Shipping and Returns

Shipping Policy

Washington Pottery Company offers delivery in our own trucks on the following basis:

Northwest Washington
Seattle-Olympic Peninsula
Tacoma to Chehalis along I-5 Corridor

Free delivery when shipped on our truck.
$50.00 delivery charge on orders less than $500.00.
Fuel surcharges may apply.

Greater Portland Area
I-5 Corridor – South to Salem

Free delivery when shipped on our truck.
$75.00 delivery charge on orders less than $500.00.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent.
Fuel surcharges may apply.

Eastern Washington
Washington Coast
North Oregon Coast
Salem – Eugene I-5 Corridor

Delivery charge – 5% of invoice total.
$75.00 delivery charge on orders less than $500.00.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent.
Fuel surcharges may apply.

North Idaho
Boise Area
Northeast Oregon

Delivery charge – 10% of invoice total.
$100.00 delivery charge on orders less than $500.00.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent.
Fuel surcharges may apply.

Twin Falls, Sun Valley
Eastern Oregon
South Oregon and Coast
Montana
Utah

Delivery charge – 5% of invoice total.
$75.00 delivery charge on orders less than $500.00.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent.
Fuel surcharges may apply.

Greater Vancouver
British Columbia Area

$500.00 minimum order plus duty and brokerage – FOB Kent, Washington.

Pick Ups

No minimum order for customer pickups at our warehouse in Kent, WA.  Please call ahead.

Residential Delivery

Residential deliveries must be approved in advance and incur an additional fee of $75.

Common Carrier Shipping

$1000 minimum for orders outside our service area requiring third party trucking services.  Freight charges vary.  Please contact us.

Return Policy

Merchandise cannot be returned without prior authorization from our office. A 10% restocking charge will be applied to all non-defective returned items.

Special orders cannot be returned.

Damages

If there are any problems with your delivery, please contact our office with shortages or damages within 48 hours.