Shipping and Returns
Shipping Policy
Washington Pottery Company offers delivery in our own trucks on the following basis. Please note that our driver will have a lift gate and manual pallet jack. The pots will be on a pallet and dropped curbside. It is the customer's responsibility to unload the pallet. Some pots are very large and equipment may be needed to unload the pallet. This is the customer's responsibility.
Northwest Washington
Seattle-Olympic Peninsula
Tacoma to Chehalis along I-5 Corridor
Minimum order $500. Free delivery when shipped on our truck. Fuel surcharges apply and vary based on the current price of diesel fuel.
Greater Portland Area
I-5 Corridor – South to Salem
Minimum $500 order. Free delivery when shipped on our truck.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent.
Fuel surcharges apply and vary based on the current price of diesel fuel.
Eastern Washington
Washington Coast
North Oregon Coast
Salem – Eugene I-5 Corridor
Minimum $500 order. Delivery charge – 5% of invoice total.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent.
Fuel surcharges apply and vary based on the current price of diesel fuel.
North Idaho
Boise Area
Northeast Oregon
Minimum $500 order Delivery charge – 10% of invoice total.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent. Ask about pallet rates.
Fuel surcharges apply and vary based on the current price of diesel fuel.
Twin Falls, Sun Valley
Eastern Oregon
South Oregon and Coast
Montana
Utah
Minimum $1000 order. Delivery charge – 15% of invoice total.
Orders between scheduled deliveries can be shipped via common carrier FOB Kent. Ask about pallet rates.
Fuel surcharges apply and vary based on the current price of diesel fuel.
Greater Vancouver
British Columbia Area
$1000.00 minimum order plus duty and brokerage – FOB Kent, Washington.
Pick Ups
No minimum order for customer pickups at our warehouse in Kent, WA. Please call ahead.
Residential Delivery
Residential deliveries must be approved in advance and incur an additional fee of $75. Our driver will have a lift gate and manual pallet jack. The pots will be on a pallet and dropped curbside. It is the customer's responsibility to unload the pallet. Some pots are very large and equipment may be needed to unload the pallet. This is the customer's responsibility.
Common Carrier Shipping
$1000 minimum for orders outside our service area requiring third party trucking services. Freight charges vary. Please contact us.
Return Policy
Merchandise cannot be returned without prior authorization from our office. A 10% restocking charge will be applied to all non-defective returned items.
Special orders cannot be returned.
Damages
If there are any problems with your delivery, please contact our office with shortages or damages within 48 hours.